Hereby you are agreeing to comply with the following terms and conditions. We urge you to respect our T&C’s and our Private Policy while acting as our client.

Vista Health Care also used the terms ‘us’ or ‘we’ to refer to our company whose registered office is:

Vista Health Care
Level 3E, The Oldknows Factory, Egerton Street
Nottingham NG3 4GQ, UK
Our company registration number is 12433461. Vista Health Care trades on behalf of ADS MEDIA HOUSE LTD
The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages is subject to change without notice.
  • By using this website, you are confirming that you are over 18 years of age.
  • By using this website, you are confirming that you are over 18 years of age.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties (such as PayPal, Braintree, or Amazon Pay).
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • We cannot be liable for the consequences of late or delayed delivery.
  • The use of this website and any dispute arising from it is subject to the laws of UK

The Order Process

Placing Your Order:

You can place an order online via our website- www.vistahealthcare.co.uk or you can call us to place an order (0808 164 0309).

Our website is fully PCI compliant and all payment information is encrypted to ensure the total security of your data.

You can also send orders to us via email- info@vistahealthcare.com

We are open Monday to Friday, from 8.00am until 6.00pm. We are closed on Saturday & Sunday and Bank Holidays.

Any orders placed after 6.00 pm or at the weekend will not be processed until the next working day.

An email confirmation is sent for every order placed- this confirmation is sent to the email address input when you place the order (or to your PayPal/Apple Pay account). We cannot resend this confirmation, so please ensure you enter the correct email address.

We accept payment from all major credit and debit cards, and we also accept payments via PayPal and Amazon Pay.

Subject to status and size of the order, we can offer Limited Companies 30 Day Invoice Accounts. All NHS organisations (NHS Trusts, GP Surgeries etc) automatically qualify for a 30 Day Invoice Account. Email accounts@vistahealthcare.co.uk to request more information about opening a corporate account.

Where possible, we endeavor to process and despatch all orders placed before 6.00pm the same day. We prioritise the processing of orders with Royal Mail Special Delivery or DPD shipping- if your order is urgent, please choose either of these shipping services.

Whilst we aim to have all items listed on our website available for immediate despatch, sometimes the manufacturer has production issues which results in delays.

Availability is shown in the product listing- please note, we also process offline orders, which do not immediately update the availability online. We always advise checking stock availability before placing an order if you are in urgent need of the item.

If you place an order for an unavailable item, you will be informed via email. You can then either wait for the item to arrive, choose an alternative or cancel the item from the order and receive a refund.

All prices on our website and in our catalogue are displayed on an “invitation to treat” basis- if a product is ordered (and the price wasn’t updated) we are not obliged to sell the product at the incorrect price. The order will be cancelled, and a refund will be processed.

If there is a problem with the payment (if your bank declined the payment, there are security concerns, etc) we will contact you to advise. We reserve the right to decline any order or payment- we can also insist that an order is only sent to the registered address of the payment card.

Upon delivery, you must inspect the goods carefully for damage as Vista Healthcare is unable to accept responsibility for damage during transportation, shortage of delivery or loss of products unless the customer advises us via telephone within 24 hours from the date of delivery.

When you place an order, you can create an account to store your order history and track orders or you can checkout as a Guest- if you checkout as a Guest, we cannot add orders to your order history.

Prices & Payments

  • We take payment in full from your chosen payment option upon receipt of your order.
  • All goods are subject to availability.
  • All prices are exclusive of VAT at the current rate and are shown in GBP. Any currency conversion on the website is purely for comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.
  • VAT will be charged on all orders within the UK and the EU. VAT can be exempt from certain products upon completion of an online form. Individuals/organisations wishing to claim VAT exemption on non-exempt products will need to provide supporting documentation when the order is placed.

Deliveries:

The delivery cost for your order will be shown online- when you add the item(s) you are ordering to your cart, there is a postage cost calculator.

Orders over £99 excluding VAT are processed with Free Delivery (which is a 3-5 working day service).

Free Delivery is not available to all areas of the UK- certain areas such as Northern Ireland, the Channel Islands, Isle Of Wight, Isle of Man, and remote areas such as the Scottish Highlands & Islands.

If your order qualifies for Free Delivery, there is the option to pay a small premium when you checkout to ensure that your order arrives the next working day (if the order is placed before 6.00pm, Monday to Friday)

We offer the following delivery options:

Courier
Service
Express Delivery

DPD

1 Day

1 Working Day

Mainland UK Only

DPD

2 Day

2 Working Days

Northern Ireland, Islands, Highlands

Royal Mail

Special Delivery

1 Working Day

All Of UK

Royal Mail

Saturday Special

Saturday Only

All Of UK

Royal Mail

Tracked

2-3 Working Days

All Of UK

Royal Mail/DPD

Free

Up to 7 Working Days

All Of UK

Royal Mail calculates their delivery prices based on the size and weight of the order and the delivery speed.

DPD charges a standard delivery fee (which is not linked to the size and weight of the order) and they offer a next working day delivery service to mainland UK.

DPD charges a premium to deliver to non-mainland UK addresses such as Northern Ireland, the Channel Islands, Isle Of Wight, Isle of Man, and remote areas such as the Scottish Highlands & Islands- we offer a 2 day transit time to these areas.

International Delivery:

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to dispatching the consignment. If you are unwilling to pay any additional charges, we will cancel your order and process a full refund.

Unsuccessful deliveries:

If a courier cannot deliver an order to you, the order will be returned to our premises. Vista healthcare will hold unsuccessful deliveries for 21 days. If contact with the customer has been unsuccessful after this period, we reserve the right to dispose of the goods.

Tracking Your Order:

When your order is processed and despatched, an email will be sent to the email address on your order- this will include a link to the courier website and a tracking reference to monitor the arrival of your order.

DPD offers a greater level of tracking information than Royal Mail- on the day of delivery, DPD will send you an email/SMS to advise of the 1 hour delivery time. You can also request an alternative delivery date or request delivery to an alternative location (Royal Mail do not have this level of functionality).

Consumer Contract Regulations

How To Cancel Your Order

We have a very fast order turnaround time- if you wish to cancel an order, you must do so as soon as possible. You can email us info@vistahealthcare.co.uk or call 0808 164 0309 to cancel an order.

In accordance with the Consumer Contract Regulations, as a customer you have a cancellation period. This starts the moment you place the order and ends 14 days from the day you receive the goods (certain products are exempt from this and are listed below)

Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.

How To Return Your Order

Please note- during the current Coronavirus pandemic, we regret that we cannot accept returns for non-faulty infection control products (items such as gloves, hand sanitiser, thermometers, face masks etc).

A product purchased from Vista healthcare may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a miss-pick or miscommunication (this must be reported as soon as possible upon receipt of the order).
  • The customer finds the product unsuitable or is dissatisfied with the product.

When returning orders to us, the following applies:

  • Goods must be returned as sold i.e. in the original packaging and in a resalable condition.
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault, a restocking fee may be applied. Please contact our Returns Team for more information.

If you would like to return an item, please contact the Returns Department at Vista Healthcare on 0808 164 0309 to obtain a returns authorisation number.

Once you have a returns authorisation number, you will need to clearly display it on the outside of the parcel, and inside also provide a Returns Form detailing reasons for your return(You will be emailed a return form from our team).
Your parcel will then need to be returned to the following address:

Head Office – Vista Health Care

Level 3E, The Oldknows Factory, Egerton Street

Nottingham NG3 4GQ, UK

Phone: 0808 164 0309

Please note you must organise the return of the items at your expense.

We regret we cannot accept returns of various types of non-faulty products if:

  • Any products on the order that have been personalised (e.g. engraved stethoscopes, sphygmomanometers, diagnostics, embroidered items of clothing, etc)
  • Any specially manufactured products made to order.
  • Any items of a sanitary nature (eg needles, syringes, continence products and nebulisers etc)
    For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then (depending on the fault), we will either organise a replacement or in some instances ask you to liaise with the manufacturer directly.

In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 30 days after purchase, please call Vista Healthcare Department for advice.

The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions.

All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law.

In no circumstances (other than death or personal injury caused by the Seller’s negligence) shall the Seller be liable for any purely economic loss or for any special, indirect, or consequential damages of any nature whatsoever.

The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.